We aim to provide an excellent service Lotus Chambers at all times.
If however, you have a complaint, you are invited to let us know as soon as possible and within three months to ensure it can be effectively dealt with. Any complaints would need to be made in writing at the first instance to clerks@lotuschambers.co.uk following which the complaint will be acknowledged and the complaints policy will be invoked. This is available on request. Any complaint will be aimed to be resolved within 28 days of it first being raised and may request further details at this stage.

Should you not be satisfied with the way in which your complaint has been handled, you can go to the Legal Ombudsman to investigate how it was handled.
If the Ombudsman does not consider that the complaint was handled properly, he or she can recommend that the complaint be reconsidered or that the barrister pay compensation.

Further information is available here.
Telephone: 0300 555 0333
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.

Should you not be satisfied with the way in which your complaint was considered by the Legal Ombudsman then you may contact the Bar Standard Board who regulate Barristers.
You can contact the Bar Standards Board at:
Bar Standards Board,
Contact and Assessment Team,
289-293 High Holborn,
London WC1V 7HZ
Telephone: 0207 6111 444
www.barstandardsboard.org.uk